Feature Requests

When assigning caregivers it is not remembering caregivers that have seen client.

Customizable Confirmation Notifications: When setting up my workspace, I want to configure when caregivers receive shift confirmation notifications, so that I can ensure timely responses without overwhelming staff. Auto-Posting Preference Setting: When managing my agency's policies, I want to set whether unconfirmed shifts are automatically posted to the job board, so that I can control how proactively we seek replacements. Caregiver Shift Confirmation: When I receive a shift confirmation request, I want an easy way to respond yes or no, so that I can quickly update my availability and help my agency plan effectively. Automated Response Handling: When a caregiver responds to a shift confirmation, I want the system to automatically take appropriate actions based on their response, so that staff time is saved and open shifts are addressed promptly. AI-Powered Confirmation Chat: When confirming my shifts, I want to interact with an AI chat interface in the mobile app, so that I can easily respond to requests and get immediate answers to simple questions. Office Notification for Non-Responses: When a caregiver doesn't respond to a confirmation request, I want the office to be notified, so that we can follow up and ensure shift coverage. Unconfirmed Shift Management Interface: When dealing with unconfirmed shifts, I want a streamlined interface to quickly remove caregivers, post shifts to the job board, or reassign them, so that I can efficiently manage staffing issues.

The workspace locations will significantly enhance how workspace locations are managed within our software. This feature aims to provide more flexibility and control over workspace profiles and their associations with various entities such as employees (EE), care recipients (CR), and contacts (C). Key Features: Multiple Office Management: Users will be able to add multiple offices to a Workspace Profile and link these offices with employees, care recipients, and contacts. Location Management Tools: New functionalities to create, update, and delete workspace locations directly from the workspace profile. While initially, the transfer of associated people upon deleting a location won't be included, this is on our radar for future updates. Association Listing and Management: Detailed controls for associating care recipients with a single workspace location, while employees and contacts can be linked to multiple locations. This also includes the capability to select workspace locations during the profile creation process, with specific considerations for single or multi-location selections based on the profile type. Profile Enhancements: We're introducing the ability to designate primary workspace locations for care recipients and primary workplaces for employees, alongside the option to connect or disconnect office locations from the Connections tab within profiles. Improved Data Visibility: Workspace location information will be added to Profile tables, including new columns to indicate the associated workspace locations for employees, care recipients, and contacts. This will allow for a clear display of location associations, whether it's a single location or multiple locations, with a hover card feature to show detailed information. Enhanced Filtering: To make navigating through profiles more efficient, we're adding the capability to filter profile tables by Workspace Location Name, improving the ability to find and manage profiles based on their location association.

We would like to be able to pre-set templates for Care Tasks that can be used for every care recipient or every recipient receiving a specific service. For example we want to be able to have the template include a section to report on injuries, a section to report if the client suggested they were unhappy with the services, etc. The idea behind the template is so that you don't have to add the same tasks every time.

Caregivers being able to clock-in prematurely is becoming a disservice to the client`s. I request having a feature where the caregiver can clock-in 15 minutes only and not an hour or 3 hours early. This feature was enable when we had Rapport app and now the feature is gone.

This feature streamlines scheduling for home care agencies by using an AI-powered caregiver job board. It allows caregivers to opt into available shifts, reducing the workload for staffing teams and improving efficiency. Agencies can quickly fill last-minute and regular shifts, attract new caregivers (long term), and ensure a seamless matching process for better care delivery. Quickly Fill Last-Minute Shifts: Efficiently cover last-minute shifts and call-outs by posting available shifts on a caregiver job board, ensuring prompt responses and immediate coverage. Reduce Manual Outreach: Eliminate the need for calling and texting caregivers by enabling them to self-organize and opt into the shifts they are interested in, streamlining the scheduling process. Track Caregiver Responses: Monitor and record caregivers' responses to shift postings, providing valuable data for unemployment defense and compliance purposes. Daily Scheduling Solution: Utilize job board scheduling as a comprehensive solution for daily operations, allowing agencies to fill all their shifts through the platform, not just last-minute ones.