Careswitch now talks to your accounting system, holiday pay applies itself, and a big round of polish lands across billing, scheduling, and the mobile app.

Connect your workspace to QuickBooks Online and your private-pay and VA invoices sync over automatically — no double entry. Map clients to QuickBooks customers with a guided setup, and when an invoice is fully paid in QuickBooks, it's marked paid in Careswitch too.

Set which hours count as holiday time and Careswitch applies your holiday rate rules for you — including overnight shifts that cross into or out of a holiday, where only the holiday portion gets the premium rate.

Reimburse caregivers without a workaround: add one-off expenses directly to a payroll run so supplies, parking, and other costs get paid with wages.

When a caregiver can't clock in themselves, the office can now mark the shift in progress on their behalf — from the shift detail page or right from the calendar — with the action recorded in the shift's history.

Caregivers can complete their matching profile right from the mobile app — including a guided setup with Looper — and agencies control who can view versus edit matching details with finer-grained permissions. Agencies can also keep internal matching notes that caregivers and guests never see.

Shift edits, policy changes, and invoice/claim changes now leave a much clearer trail: what changed, by whom, including shifts added to or removed from claims and invoices.

Payroll setup is now self-serve, and the miles your caregivers drive between visits pay and bill themselves.

When a caregiver works back-to-back visits in a day, Careswitch captures the mileage and travel time between them automatically — and flows both through to billing and payroll. Need an exception? Edit per-shift mileage and travel-time pay rates, and your overrides stick.

Set up pay schedules yourself, control who can see and run payroll with dedicated payroll permissions, and pick the payroll start day that matches how your agency works.

The caregiver app got its biggest refresh yet — a clearer home for every workday.

The caregiver experience is redesigned around what matters on shift: today's schedule up front, a cleaner shift detail view, and a simpler clock-in/out flow.

Caregivers can now view and edit their availability right in the app — the office sees changes immediately, and scheduling uses them for matching and conflict detection (including overnight shifts that cross midnight).

Set your agency's office hours for each day of the week, schedule closures ahead of time, and write your own closed message. When the office is closed, caregivers see a clear banner in chat — with when you'll reopen — on the web and in the mobile app, so after-hours messages come with the right expectations.

Scheduling now shows you the impact of every booking before you make it — and finding the right caregiver for a client is a ranked, scored shortlist instead of a guessing game.

As you book or edit a shift, Careswitch projects the client's authorization usage and warns you the moment a booking would exceed the authorized amount — including day-of-week and time-of-day restrictions on the authorization. The same utilization view is available on the shift page, the calendar hover card, and shift cancellation, so you always know where a policy stands.

When a shift needs coverage, Careswitch ranks available caregivers with a score built from distance, availability, qualifications, language, and existing connections with the client — so the best match rises to the top.

Offering shifts is now one clear flow: send a direct offer to one caregiver or an open offer to many, with reminder notifications so offers don't go stale, decline reasons recorded in the activity feed, and client matching criteria shown right on the post.

Your whole organization gets one view, the Careswitch assistant does more of the busywork, and notifications keep everyone in the loop.

Agencies with multiple branches can group them and see everything in one place: a cross-workspace dashboard with consolidated analytics, one workspace switcher, and an assistant that can answer questions across all your branches.

The Careswitch assistant now shows its work with live progress, handles files you upload, produces real downloadable file outputs, and can help across more of the product — from archiving clients to posting open shifts — while respecting your permissions with a read-only mode.

Family members and other guests get notified about billing and shift changes; the office gets notified when policies are approved or rejected and when a claim is rejected — and the notifications menu is easier to filter and read.

Our biggest set of billing upgrades yet: new policy types that keep billing moving through authorization gaps, flexible invoicing and delivery methods, and much finer control over what lands on every invoice.

Waiting on an authorization renewal no longer stalls your billing. Provisional policies cover authorization gaps and renewals: shifts keep scheduling and billing normally, and claims are held until the real authorization is on file.

Track reimbursable care alongside primary billing. Reimbursement policies run in parallel with a client's main coverage and auto-generate reimbursement invoices — with clear utilization projections, and travel time and mileage handled correctly.

Choose how each payer gets invoiced — Embedded Billing, Email, Fax, Payer Portal, or Print & Mail — with sending, downloading, and care-note attachments built into one flow. Billing frequency is configurable per payer (monthly, weekly, or biweekly) with an explicit billing start day, and invoice copies can go to multiple parties.

Move whole shifts or single line items between invoices, in bulk or one at a time; remove shifts from open third-party invoices; and let cross-midnight overnight shifts bill at two rates and split across the right billing cycles.

In January we introduced Looper's Agent Mode. Over the past few months it has grown into something bigger: Command Center, a dedicated home in Careswitch where you and Looper get real work done — and now the first thing you see when you open your workspace.

Command Center turns conversations with Looper into sessions you can leave and come back to. Ask for something big and keep working — long-running tasks continue in the background and pick up right where they left off, even if you close the tab. And when Looper builds something for you — a spreadsheet, a PDF, a document, a chart — the file appears right in the conversation, ready to preview and download. Agencies with multiple locations get an enterprise Command Center that can search, compare, and answer questions across every workspace at once.

Start the day with a snapshot of your workspace: an automatically written morning briefing covering what needs attention across scheduling, billing, claims, and your team — browsable by date, with unread briefings clearly marked. Make it yours per workspace: turn it on or off, reorder the sections, set a focus and tone, mute topics you don't need, and choose how often and when it arrives. Want one right now? Generate it on demand — and a quick thumbs up or down shapes future briefings.

Turn recurring work into scheduled tasks: have Looper run something daily, weekly, or on a schedule you define, and pause, resume, or retry runs whenever you need. Scheduled tasks belong to the person who created them.

Prefer that Looper only ever looks things up? Turn on read-only mode and anything that could change your data is simply off the table — questions get answered, records stay untouched. It applies across Command Center and the assistant, for single workspaces and enterprises alike.

Careswitch now takes your third-party billing electronic, end to end — from claim submission through payment posting — with built-in electronic visit verification for Indiana Medicaid.

Submit professional claims electronically right from Careswitch, track payer enrollment and claim status as it changes, and catch problems before they become denials with a pre-submission review that checks every claim line for missing information and authorization overages.

When a payer pays, Careswitch now posts it for you. Electronic remittance advice is applied automatically to the matching claims and invoices with line-level detail, so you can see exactly what was paid, adjusted, or denied — and why.

For agencies billing Indiana Medicaid, Careswitch now verifies visits with the state's Sandata system automatically. Shifts show their verification status at a glance, and claims are held until visits are verified — so what you bill is always backed by a verified visit.

Already live in ChatGPT or Claude all day? Now you can bring your Careswitch workspace with you. Workspace admins can connect either app to Careswitch with a secure one-time approval — pick the workspace, grant access, and ask about your own scheduling, billing, payroll, and people data from the AI tool you already use.

Paperwork goes digital: upload a PDF form and your applicants and employees can fill and sign it right in the browser — completed forms are saved straight to their documents. No printing, scanning, or chasing.