QuickBooks Online Sync, Holiday Pay Rates and more

Careswitch now talks to your accounting system, holiday pay applies itself, and a big round of polish lands across billing, scheduling, and the mobile app.
QuickBooks Online integration
Connect your workspace to QuickBooks Online and your private-pay and VA invoices sync over automatically — no double entry. Map clients to QuickBooks customers with a guided setup, and when an invoice is fully paid in QuickBooks, it's marked paid in Careswitch too.
Invoices sync to QuickBooks automatically when sent, with consistent invoice numbers
Guided customer mapping, with fast search even on large company files
Payments recorded in QuickBooks reflect back on the Careswitch invoice
Sync activity appears on the invoice activity feed
Holiday pay rates, on autopilot
Set which hours count as holiday time and Careswitch applies your holiday rate rules for you — including overnight shifts that cross into or out of a holiday, where only the holiday portion gets the premium rate.
Add expenses to payroll
Reimburse caregivers without a workaround: add one-off expenses directly to a payroll run so supplies, parking, and other costs get paid with wages.
Clock in on behalf of a caregiver
When a caregiver can't clock in themselves, the office can now mark the shift in progress on their behalf — from the shift detail page or right from the calendar — with the action recorded in the shift's history.
Caregiver matching profiles, now in the app
Caregivers can complete their matching profile right from the mobile app — including a guided setup with Looper — and agencies control who can view versus edit matching details with finer-grained permissions. Agencies can also keep internal matching notes that caregivers and guests never see.
A richer activity feed
Shift edits, policy changes, and invoice/claim changes now leave a much clearer trail: what changed, by whom, including shifts added to or removed from claims and invoices.
Additional improvements
Get notified in-app and by email when an electronic remittance is received
Denied claim lines show the payer's adjustment reasons
Invoices show an item count, your agency email on PDFs, and the delivery destination for each invoicing method
Resending an already-sent email invoice now asks you to confirm, and is labeled "Resend"
A dedicated export page for reimbursement invoices
Clearer wording across billing: "invoice groups" are now simply "invoices"
Policies can carry a beneficiary name, shown on invoices
Charge for late cancellations when your agency's policy calls for it: a canceled shift's invoice line item can now be marked billable (canceled shifts still default to not billed)
Search billing and invoice tables by full name
Date pickers across the product gained month and year dropdowns — no more scrolling back one month at a time
Shifts with blocking exceptions show a clear icon on the calendar
Caregiver shift times show their timezone, and the app's week view starts consistently on Sunday
Mobile notifications and push notifications are more reliable, and unsaved care-summary edits are no longer lost when a shift refreshes in the background
Care notes reflect manually adjusted clock times accurately, and per-shift care notes now show the client's date of birth with a clearer service and billing header — on screen and on the exported PDF
Canceled-shift notifications are restored, and bulk cancellations send one digest instead of many messages
The assistant runs on an upgraded AI model, asks which policy to use when a client has several, and no longer creates duplicate services or care plans when scheduling
Command Center answers now stream in live as they're written — with an instant preview while Looper is thinking and a faster start on every request