November 9, 2026

You can now receive notifications by text, in addition to email and browser alerts. Choose Text as a delivery method in the web or the mobile app, then switch on the notification types you want. Every notification that’s on will send you a text, so you can stay informed even when you’re away from your computer.

When one caregiver cares for two clients who live together, you can now schedule it as one shared visit. Each person keeps their own care plan, tasks, care note and signature, while the visit is billed once, paid once and verified once. You’ll choose a bill rate priced for two, and the caregiver clocks in and out one time for both clients. If your agency pays extra for these visits, you can set a Couples Care premium, and Careswitch will add it to the caregiver’s pay automatically.

You can now schedule trainings, orientations, in-services and staff meetings right in Careswitch. Add attendees, keep a waitlist when seats fill up, and mark who attended. For paid events, caregivers are paid for their time at their base rate, with mileage and travel time if your agency chooses, and you’ll approve that pay before it reaches payroll. Caregivers see their events on their schedule and get a reminder before each one.

Recording private-pay payments just got easier. Enter a check, transfer, or cash payment once, apply it across multiple invoices, and save any remaining amount as payer credit. Track payment details, balances, and history—all in one place.

Spend less time chasing paperwork with reusable templates for checklists, acknowledgments, and more. Choose who completes and signs each section, send forms to your team, and track responses and approvals. Built-in reminders help keep everyone on schedule.

Until now, a recurring open shift had to be filled by one caregiver for every day. If someone could only work Mondays, your office had to undo the other days shift by shift.

Now you can choose to let caregivers take some of the days. When you post a recurring open shift, select Caregivers can pick weekdays. A caregiver can then claim only the weekdays that work for them, and the remaining days stay open for someone else.

On the Documents page, open the … menu on any document, file, or form and select Pin. Pinned items move to a Pinned section at the top of your list, so they’re easy to find when you’re busy.

Pins are personal. They only change your own list, not your coworkers’. Next, if you delete a document or file, its pins are removed with it.

A private-pay policy can now have its own billing settings instead of following its payer. For Travel Mileage, Travel Time, Errand Mileage, and Other Expenses, you can choose to use the payer’s setting, bill, or not bill. You can also set the policy’s own mileage and travel-time rates.

This matters because new mileage and travel-time lines now bill at the rate of the policy they’re billed under. That helps your invoices match what you agreed with each client.

Availability that repeats. Each day of a caregiver’s availability can now repeat every few weeks or months, such as every other Tuesday. Weeks they’re off show as unavailable in conflict warnings, assignment badges, and open-shift matching, so you won’t schedule someone on a week they’ve told you they’re out.

We’ve made offers easier to understand, so caregivers can answer faster.

The “All Shifts” notification setting is now split into separate switches, so you can choose exactly which alerts you receive. This includes Caregiver Missed Clock-Ins, Caregiver Missed Clock-Outs, and a new Open Shifts Filled switch for when a caregiver claims an open shift.