Careswitch now takes your third-party billing electronic, end to end — from claim submission through payment posting — with built-in electronic visit verification for Indiana Medicaid.
Electronic claims, end to end
Submit professional claims electronically right from Careswitch, track payer enrollment and claim status as it changes, and catch problems before they become denials with a pre-submission review that checks every claim line for missing information and authorization overages.
- Submit claims electronically and follow their status in real time
- Review claims before submission, with clear warnings on anything that needs attention
- Resubmit or replace a claim without re-entering everything
- Denied or adjusted claim lines show the payer's reason codes in plain view
Electronic remittance (835 / ERA)
When a payer pays, Careswitch now posts it for you. Electronic remittance advice is applied automatically to the matching claims and invoices with line-level detail, so you can see exactly what was paid, adjusted, or denied — and why.
- Payer payments post automatically to claims and invoices
- Line-level adjudication detail on every payment
- Invoices stay locked against edits until the remittance arrives, protecting your records
Indiana Medicaid electronic visit verification
For agencies billing Indiana Medicaid, Careswitch now verifies visits with the state's Sandata system automatically. Shifts show their verification status at a glance, and claims are held until visits are verified — so what you bill is always backed by a verified visit.
- Automatic visit verification with the state, no separate data entry
- EVV status badges on shifts, plus an EVV filter on the shifts table
- Claims held until verification clears, preventing avoidable rejections
- Verified visit records stay in sync even when shift times are corrected later
Additional improvements
- VA claims support per-day rounding and accurate rate resolution by locality and carrier
- Referring provider and prior authorization details flow through to claims automatically
- Claims capture the caregiver's relationship to the client where payers require it
- Employee profiles can securely store Social Security numbers where state visit-verification enrollment requires them — masked by default, revealed only deliberately, and protected by new Sensitive Information permissions you control in your roles settings
- When the office completes a Medicaid shift or corrects its billable time, you can record the state-required reason code and explanation, and it travels with the verified visit record